It is with pleasure that I write to compliment the banquet team, especially to Christy Man, Ray, Richard, Frank. They are always responsible, friendly and helpful to make the event was very successful.They demonstrate the essence of customer service with their warmth and friendliness while carrying out their duties. Their smiling faces are what we see during the event.Would you please convey my appreciation to them for their absolute professionalism and dedication. Thank you

Olivia Kwan
Cathay Pacific

I am writing to draw your attention to the excellent performance of the Duty Manager. I had the alarm (clock) which when it went off I reached across to turn it off and caught my right elbow, my wife summoned the Duty Manager who quickly saw that this was beyond the capability of the hotel. I would be most grateful if you pass on my sincere thanks.

Brigadier Christopher Hammerbeck CB. CBE.
Executive Director

We arrived late evening and checked in really swiftly at the Club Lounge. Christy was really quick and she must be fully understood that we were absolutely tired and the check in procedure was ever so smooth and fast. I really look forward to stay in your hotel.

Please convey our sincere thanks to your team again, which perform excellently under your great leadership!!

Cecilia Ng

We thank you and would like to express our appreciation for your kind cooperation in assisting us in making ASIA FRUIT LOGISTICA 2013, which was held on 4-6 September 2013 at AsiaWorld-Expo, the clear success it was.

We believe that your hospitality and good services towards our exhibitors, visitors and congress delegates, contributed to them being suitably impressed and taking home with them a remarkable experience of their visit to Hong Kong.

Once again, we thank you for your support and cooperation, and look forward to working with you towards success in all events in the near future.

Sinenart Baramirattanachai, Event Manager
Asia Fruit Logistica 2013

“Thank you for your quality and professional services of your team and make our event run smoothly.

Look forward to having chance for co-operation soon."

Stella Chan, Human Resources Manager
China Aircraft Services Limited

"The success of the "Magical BOC Life" is the result of good collaboration with you and your team. We would like to express our heartfelt appreciation to Christy and the Regal team for their help in logistics and wonderful services. Christy, in specific was very patient and flexible in catering our needs, without her help, the event would not be so smooth, we are pleased to work with her. We enjoy working with your team and look forward tocollaborate with you soon, thanks!"

Angie Li, Training & Development Department
BOC Group Life Assurance Co. Ltd.

"My wife and I stayed at your hotel at the beginning of December 2011 en route to Australia and overnight 27 February 2012 on our return, we have to say your staff are attention to detail on both occasions made our stay very comfortable.

I suffer a disability and find it necessary to have the use of a wheelchair, on both occasions we had difficulty, on both occasions we were assisted by your staff.

Reception staff member Kaylie was so helpful and a member of your Concierge staff  Tenje he had the responsibility of taking me to departures, he did this with a smile was very pleasant, I would like to say how pleased we were.
Many thanks."

Alan Boyd,

"This is Nao Kataoka (Mr) who is an occasional user of your hotel.I’m writing here to extend my appreciation to your hotel staff during my stay.

After checking-out the hotel on the 21st Feb, I accidentally left my luggage in a taxi. Very kindly, Mr Angus at Concierge Desk assisted me to call the taxi company and found out that the taxi driver still kept a luggage in the boot. I’d like to appreciate for your hotel hospitality and kindness.

Thank you again and looking forward to staying in your esteemed hotel again soon."

Haruko Kato (Ms) on behalf of Mr Kataoka
Tokio Marine Asia Pte. Ltd.

"I wanted to write a commendation for one of your duty managers. Raymond is very professional and provides exceptional Customer Service. I hope that you will take the time to recognize him for his efforts, and his professionalism with customers. I will tell my company and others what a great service I received at the Regal Airport Hotel."

Scott Prickett
United Airlines

"Thanks again for your kindly arrangement on the night. Our colleague, including VIP and staff members have enjoyed much particular for the environment and seasonal decoration.

Look forward to seeing you soon"

Stella Chan
China Aircraft Service LTD

"Wanted to thank you and your team for an excellently executed function."

HK Progressive Group

"I am writing in today to thank your team for helping with a lost & found item. Without any hesitation, the staff on the phone quickly asked how I want to take the sim card and informed me about the lost & found procedures in your hotel. More appreciated efficiency!

Again, this is efficiency and initiative from your staff that is very very appreciated as a guest."

Lihui Yong
Room Guest

"I could not wait to thank you for the professional services that your hotel provided.

Here are my great experience received from your hotel:
-Great flexibility in terms of venue size, last minute changes
-Proactive with macro thinking – invest for long term relationship
-Professional team, very patient and detail minded

I look forward to seeing you again in the future and wish you many more business to come."

Irene Pang, Executive Assistant
Avaya Hong Kong Company Limited

“Rooms are all professionally designed with a tasteful touch and required meeting equipment was all ready for our usage. It is a very ideally – suited place for holding meetings of all sorts.

Your banquet team has provided us with 100% attentive service and accommodated all our requests that popped out nonstop within those 2 days. The food and beverage were delicious and good.”

Gillian Lim, Corporate Secretariat
Tokio Marine Asia Pte. Ltd.

“Thank you for your quality and professional services of your team and make our event run smoothly.

Look forward to having chance for co-operation soon.”

Stella Chan, Human Resources Manager
China Aircraft Services Limited

“Bluefocus had a very happy time in HK, partially due to your considerate assistance; I just want to express my sincere thanks to you and your hotel. I will still point your hotel for next time HK tour.”

Allen Pang
Bluefocus PR Consulting Firm

“Overall is excellent. Especially the Banquet services Staffs are very attentive and helpful.”

Iris Leung
Hang Seng Bank

“We are deeply impressed by the efficiency of the banquet sales team of your organization.

Though every year we are dealing with different staff but I found out that Ms. Luciana Leung's ability is the highest so far in terms of polite and prompt response to us and reliable in dealing with the captioned matter.”

Catherine Lui
Soka Kindergarten

“We would like to express our heartfelt thanks for the excellent assistance that your colleagues have offered during the period leading up to our World Forum Meeting from 8 January 2011 to 14 January 2011.”

Jeff Yip, Manger Guarding Protective Security Asia Pacific

“I want to provide a positive feedback on two of your technical staff that came to repair my door.

What strikes me is their very polite and positive attitude, even though they are not frontline service staff.

Please convey this positive comments to their supervisor.”

Francis Kum, Long staying hotel guest

“Dear Sirs, on my behalf as well as my company's thank you very much! I will be sure to stay at your hotel in the future and appreciate your kind gesture.”

Barry Reinherz, Business Manager
Ferro Japan KK